Weir, a multinational engineering group, called DSV in Dubai with an urgent request: get 10 crate loads of industrial pumps from Dallas to Saudi Arabia. The catch: they needed someone to get the pumps packed into the crates first. They needed the paperwork sorted out and in Dubai, the weekend was about to start. They needed the pumps dispatched no later than Sunday – which while a working day in the Middle East, is of course the weekend in Dallas.
It seemed like an impossible task in the timescale Weir needed. Other freight forwarders had said that just the crating would take three days.
“We were amazed when DSV called to say that the crates were packed and ready – after just a few hours”
Glen Emslie, MENA & Caspian Sales Manager, Weir
A few days’ planning had been crammed into just a few hours. The weekend was well underway in Dubai so DSV’s Dallas office could get on with the paperwork to get the crates onto a plane as soon as possible. And the Dubai team made sure that any unexpected paperwork requests could be dealt with immediately.
24 tonnes of air cargo – packed, dispatched, flown and delivered to their destination. All to the customer’s amazement. But just another day at the office for DSV’s people!
Weir designs and manufactures highly-engineered products and services for minerals, oil and gas, and power industries. The company employs around 14,000 people in more than 70 countries. Its vision is to be the most admired engineering business in its markets by focusing on its strategic priorities of People, Customers, Technology and Performance.