Coronavirus Q&A

The situation in China continues to evolve and we have updated our Q&A section to include the latest developments.

Life and business in China continue to be strongly impacted by epidemic related interventions, but most recently we see strong indications that the government is preparing to slowly open China for business again, at least in those regions least affected by the coronavirus. As businesses and transportation infrastructure gradually open across the country, DSV China is increasing the number of staff members in our offices, while strictly maintaining safety measures to safeguard the well-being of our staff.

Considering the disruptions, we understand that you are concerned how quickly supply chains and international shipping can return to normal operational levels. In DSV we are aware of these concerns and are working proactively with our customers to understand shipping requirements for the coming weeks and to map these against available capacities. As one of the largest air and sea service providers we will fully utilise our global core carrier programmes to solicit additional capacities, as needed and available.

With this Q&A section we aim to provide answers to some of the most urgent and common questions.
Please note that information provided here is subject to change.

For further information please contact your usual contact person at DSV.

When will operations in China go back to normal?

Compared to previously, where many cities in China were either closed for business or severely restricted, we can now see that these cities are opening for business again. In cities where special permits are required to be able to go to work in offices, we may need to resume operations based on employees working from home, but we strive to increase our staff in the offices in line with business requirements.

See this overview of our Chinese offices and how they are currently operating

Expectations are that preventive measures by local governments will continue to be noticeable across China and can potentially impact public transportation and access to our offices.

Are DSV in China able to operate under the current circumstances?

Yes, to the extent operations can be handled in line with government regulations, we continue to service our customers as usual. While the current situation where many staff members are still work from home provides some challenges, our team in China works hard to mitigate the impact on business and customers as much as possible.

For specific concerns / questions in this respect, please contact your usual DSV contact.

What is the current situation at ocean ports, terminals and airports in China?

Ocean: While the activity level at many ocean ports in China has been reduced significantly, most ports have normalised operations and customs authorities are open. Quite a number of carriers have announced blank sailings and trucking companies have maintained operations although some have significantly reduced their activities. Most CFS warehouses are open, but some in severely affected areas they remain closed as per local governments’ instructions. It is expected that as Chinese factories start operating at full capacity again, the ports will get increasingly busy in the weeks to come (Container Freight Station warehouses are bonded facilities).

Air: Airports continue to operate as usual; terminals, warehouses and customs are all open for business. At this point in time, air and ocean exports are well below normal activity levels. Due to the impact of the coronavirus, flight cancellations, mainly on passenger flights but also on some freighters, will continue until March. Combined with the reduced activity levels across China, these capacity reductions have been manageable so far. We recommend that you start a dialogue concerning your shipments with your DSV representatives as soon as possible, allowing them to map out individual solutions and prepare available capacities accordingly.

What is the current situation on trucking shortages?

While trucking remains a key concern due to labour shortages and travel restrictions, several provinces such as Zhejiang and Jiangsu as well as Shanghai are working to significantly improve the situation, e.g. by easing border access through online driver registration. This is expected to bring some improvement to the situation and may allow us to better utilise alternative transportation modes and ports in China to relieve the to-be-expected pressure points in Shanghai and other major transportation hubs.

DSV China is working closely with our core vendors and to protect significant transportation capacities for our customers.

See this overview of the current Chinese trucking situation

What is the current status on quarantines and other safety measures at destination ports?

In addition to the US and Singaporean authorities’ requirements concerning health declarations and temperature screenings of vessel crews which have been in China during the past 14 days, we are currently aware of the following:

  • Philippines: Vessels from China are allowed to berth with restrictions on crew disembarkation.
  • Vietnam: beginning 4 February, all import vessels from mainland China to Haiphong need to be inspected at Hon Dau island before they call on the Port of Haiphong.
  • Australia: For Sydney, Port Authority of New South Wales employees will not board vessels where coronavirus is found/diagnosed, and pilotage services for ships will be delayed. For Brisbane port, all foreign trading ships scheduled to arrive at Queensland ports are required to report if any crew member have any of the COVID-19 symptoms / have been to China after 1 February. Such crew members must remain in isolation onboard the vessel and must not have personal interaction with Australian based maritime industry staff. All other Australian ports allow vessels to arrive as scheduled with crew restricted to stay on-board while berthing, amongst other precautionary measures.

Which changes are expected in storage fees and demurrage charges for import shipments?

Storage and demurrage fees will follow regular tariffs, unless otherwise informed.

What is the situation at airfreight import warehouses at PVG in Shanghai?

Over the last two weeks, warehouse space at PVG (Pudong International Airport) in Shanghai has been under significant pressure. The airport has continued to receive cargo while, in line with the general restrictions, many consignees did not proceed with customs clearance and thus delayed pick up of cargo from the bonded warehouses.

We are aware that some transport companies have had to temporarily stop receiving import shipments, but the situation at DSV remains manageable due to a temporary expansion of our warehouse capacity.

How does all the passenger flight cancellations affect the airfreight market?

Overall market capacities have declined considerably due to passenger flight cancellations. This has driven rates into China up considerably and created bottleneck situations for airport warehouses at PVG.

Export capacities out of China are equally affected, but so far this has not impacted rates and capacity availability too much, as freighters are still operating and demand has been low ever since the epidemic started. This is expected to change over the next days and weeks as companies and factories return to work. We foresee that especially the Transpacific and European trade lanes will get quite hot for a while but also Intra-Asia we should see an increase in activity levels.

DSV is responding to this by strengthening our charter network solutions with additional freighter / charter capacities from our key European gateways in Frankfurt and Luxembourg, and our US gateway in Huntsville (AL).

Which options other than ocean and air freight is available to move freight out of China?

In addition to our core products air and ocean transport, we also offer international rail, trucking and multimodal solutions such as for instance Sea-Air via Dubai.

  • Rail: We have a dedicated rail team in place operating multiple rail services that connect key origins in China with destinations all over Europe, whether your cargo is FCL, LCL or buyer’s consolidation. While some services are closed or impacted by trucking restrictions, we can currently offer customers reliable solutions via rail. We are also working on a dedicated block train for early March
  • Trucking: International trucking is currently not a feasible option as borders between China and many of its neighbours such as Kazakhstan, Russia and Vietnam remain closed. Once this changes, trucking can be considered a faster but also more expensive potential solution compared to rail.
  • Sea-Air: We have a dedicated Sea-Air setup in Dubai that connects key origins in China with European destinations. In addition, we are exploring alternative routes.

Has any DSV staff members been infected with the Novel Coronavirus (COVID-19)?

To our knowledge, no DSV colleagues in China, Hong Kong, Macau or elsewhere have been infected with the coronavirus.

DSV is strongly committed to the safety of our employees while working to mitigate any potential impact on the supply chains and operations of our customers. To this end, we have established several preventive measures to safeguard the health and well-being of our employees.

Does DSV have a business continuity programme?

DSV China has created a Business Continuity Programme (BCP) working board overseeing all key activities during this critical period. The BCP team works to ensure that the entire DSV China organisation is well aligned and to keep all stakeholders informed about the situation and our contingency measures.

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