How can DSV make you a happier customer?

You help us improve and develop our services.

Customer Dialogue Programme

Our global Customer Dialogue Programme has been running since 2014 and is designed to give us a better understanding of our customers and whether they are happy with the service they receive from DSV.

Our global values are that we put our customers first, perform at our best and have a true and honest collaboration. Therefore, it is important for us to know if you are satisfied with our capabilities to solve your logistic and transportation needs.

You will receive an email invitation to take part in the survey twice a year. We appreciate your response and you can be ensured that DSV acts on all of your feedback, at board level if necessary. We combine survey results with information obtained in our day-to-day dialogue with you and find solutions to make your experience with DSV as good as possible.


We monitor all feedback from the surveys as soon as they are received, and get back to you within 48 hours.


What can you expect?

A short 2-minute survey sent directly to your email.

An opportunity to assess our business relationship.

We read and follow up on all your answers.

We always act on your feedback.

We will take any actions needed and keep you informed.

Contact us for more information