Business Development Manager

Ref.# DSVAE006

The BDM’s primary job is to target and gain new business. The BDM is a HUNTER, characterized by a high activity level, willingness and ability to meet customers and identify opportunities for the company.

In addition, maintain & further develop existing customers in close cooperation with customer service and management. It is expected that a BDM is able to work independently, shows initiative and the ability to drive people.

Reporting Line:

Report to: General Manager Sales
Role: Individual contributor
Direct subordinates: None

Detailed Responsibilities:

  • Build and maintain a pipeline in Microsoft Dynamics in accordance with company guidelines
  • Target and qualify a list of potential clients in main focus trade lanes identified by DSV.
  • Gain new business and target new trade lanes within client selection.
  • Provide client and target information, maintain CRM with 100% accuracy on every sales call and visits.
  • Plan and achieve a minimum number of sales calls per week.
  • Ensure detailed SOP’s are in place for the client.
  • Weekly presentation of pipeline and activities using Microsoft Dynamics (dashboard) to management.
  • List account information, contact details, meeting schedules, opportunities and service lines as well as visiting reports in accordance with company guidelines.
  • Support regional sales campaigns.
  • Generate sales leads to overseas DSV offices and networks.
  • Establish strong relationships to customers as well as colleagues.
  • Monthly review of performance with individual sales and action plan setting where needed.
  • Responsible for assisting in collecting of payment from customers in accordance with company guidelines.
  • Be able to acknowledge and understand company capabilities and identify improvement areas where needed.
  • Ensure proper stakeholder management including relevant involvement of product specialists, Inside Sales, RDMs or/and management.
  • Achieve KPI’s set by management.
  • DSV supply Code of Conduct is adhered to.
  • Other tasks assigned by management


Internal – Commercial Team (RDM, Inside Sales, Tender Management & Strategic Business Development, Product Management, Finance and Operations Team).
External – Customers/Clients

Qualifications & Characteristics:

  • Sales experience of 3-5 years in a multi-national freight forwarding company.
  • Industry Knowledge and is aware of the market
  • Self-Managed, Result Driven & outgoing personality
  • Business minded
  • Result orientated
  • Energetic & proactive
  • Good communication and organization skills
  • Ability to communicate industry related information to people outside our industry
  • Diplomatic, influencing & trustworthy
  • Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken
  • Extrovert personality with strong relationship building capabilities

Working Conditions:

  • Working conditions, hereunder hours and requirements, may be above normal office requirements.
  • Work may require occasional weekend and/or evening working hours (as needed)
  • You will be working in an international environment being part of one of the world’s most profitable freight forwarding companies.
  • You will at the same time get the opportunity to (and be encouraged to) set your individual footprint on UAE branches in regards to activity and development.
  • You will be working in a performance driven culture, where your individual achievements will be recognized, directly affecting your personal development, career, rewards and future opportunities.

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