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Team leader – distribution and logistics

Ref.# DSVAE004

The Team Leaders primary role is to manage day to day functioning of the department and ensure customer service excellence by providing effective planning, direction and coordination of the activities in the department including the transport delivery team. Reporting to the distribution manager, this person should be responsible to keep updated the reporting manager about daily activities and escalate issues if any.

General Responsibilities:

  • Managing the day to day of the operation and distribution team.
  • Leading and supporting the delivery team.
  • Direct coordination with the account store managers on daily issues and find solutions.
  • Follow up and checking on all daily KPI.
  • Monitor and analyse various reports.
  • Leading and supporting the delivery team.
  • Logging and resolving customer complaints.
  • Calculate the overtime and investigate any discrepancies.
  • Monitoring and evaluating processes.
  • Deal and resolve with any escalations from the Customer Logistic Co coordinators.
  • Attending management meetings in the absence of Distribution Team Leader.
  • Attend operational meetings.

Communication:

Internal – to Account Manager, Management, Admin team and warehouse team.
External – Customers, Management

Qualifications & Characteristics:

  • Minimum of 3 years of experience in a Team Leader role.
  • Minimum of 3 years experience in the transport industry.
  • High school diploma (Bachelor’s degree preferred).
  • Proficient in MS Office.
  • Self-managed, result driven & outgoing personality.
  • Customer minded, but able to make his/her customers commit to the agreements in place.
  • Good communicator, both towards internal departments as towards customers.
  • Good organisation skills and be able to manage a team.

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